Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, we’re lenient about minor wear, but the item must not have any major or noticeable damage. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at trekcollects@gmail.com. Please note that returns will need to be sent to the following address: 33 Fawn Ridge Rd, Henrietta, NY, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trekcollects@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like trading cards and sealed product, due to their tamper sensitive nature. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
You may choose either a full refund or a replacement item, depending on your preference.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in near-mint condition, showing only minimal signs of handling or wear. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 8 business days have passed since we’ve approved your return, please contact us at trekcollects@gmail.com.